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The online shop of the brand poppers-boutique.com has been set up by the company SAS IC-POUSS, which is the operator of this site. Any order placed under a product appearing in the online shop of the website poppers-boutique.com supposes the consultation and prior acceptance of the present general conditions.
Consequently, the consumer acknowledges that he is fully informed that his agreement concerning the content of these general conditions does not require the handwritten signature of this document, insofar as the customer wishes to order on-line the products presented in the context of the shop Of the website.
The consumer has the option of saving or editing the present general conditions, it being specified that both the safeguarding and the edition of this document are his sole responsibility. The consumer, prior to his order, declares that the acquisition of these products is not directly related to his professional activity, their acquisition being reserved for a personal use on his part. As a consumer, the customer therefore has specific rights, which would be called into question in the event that the products or services acquired within the framework of the website actually relate to his professional activity.
The online shop set up by SAS IC-POUSS as part of the website contains the following information:
1. Legal notices enabling an accurate identification of the company SAS IC-POUSS
2. Presentation of the essential characteristics of the proposed properties
3. Indication, in Euros, of the price of goods and, where applicable, delivery charges
4. Indication of the terms of payment, delivery or performance
5. The existence of a right of withdrawal
6. The period of validity of the tender or price
7. All of this information is presented in French. The consumer declares to have the full legal capacity enabling him to commit under these general terms and conditions
Article 1: Completeness
These terms and conditions express the full obligations of the parties. In this sense, the consumer is deemed to accept unreservedly all the provisions provided for in these general conditions. No general or specific conditions contained in the documents sent or delivered by the consumer may be incorporated herein, provided that these documents are incompatible with these general conditions.
Article 2: Purpose
The present general conditions are intended to define the rights and obligations of the parties in the context of online sale of goods and services offered by the company SAS IC-POUSS to the consumer. IC-POUSS reserves the right to modify its general conditions of sale at any time. In this case, the applicable conditions will be those in effect on the date of the buyer's order.
Article 3: Contractual documents
This contract is made up of the following contractual documents, presented in descending hierarchical order: these general conditions; purchase order. In the event of any inconsistency between the provisions contained in documents of different rank, the provisions of the above document shall prevail.
Article 4: Entry into force - duration
These general terms and conditions come into force on the date of signature of the order form. These general conditions are concluded for the duration necessary for the supply of the goods and services subscribed, until the expiration of the guarantees due by the company SAS IC-POUSS.
Article 5: Electronic signature
All the data provided and the recorded confirmation will be proof of the transaction. The order confirmation, via the "click" on the website, constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The conformity of the order implies acceptance of the present conditions of sale, the recognition of a perfect knowledge of it and the waiver to avail itself of its own conditions of purchase or other conditions.
Article 6: Ordering method
The different methods of taking orders are: Internet: your order is directly recorded and transmitted to our team. By mail: Write us at the following address: SAS IC-POUSS, 24 chemin Saint Henry, BAT A, Residence "Clos Saint Henri" 84000 AVIGNON (France), including your contact details and telephone number if possible, (Reference, title, size, sales price, port, order number ...) and attach your check to the mail (the amount of the check will have to include the shipping costs associated with the mode of transport desired By the buyer). Nb: Regarding payment by check, for a greater security of information, we recommend you to place an order on the internet and when you arrive at the payment means, you choose "payment by check" so that we can have all the information necessary to You ship the package safely. The contractual information will be confirmed by e-mail at the latest at the time of delivery or, failing that, at the address indicated by the consumer within the order form.
Article 7: Product information
7-a: SAS IC-POUSS presents on its website the products to be sold with the necessary characteristics which make it possible to comply with Article L 111-1 of the Consumer Code, which provides for the possibility for the potential consumer to know Before the final order takes the essential characteristics of the products he wishes to buy.
7-b: The offers presented by the company SAS IC-POUSS are valid only within the limit of available stocks.
7-c: The photographs in the catalog are as faithful as possible but can not ensure a perfect similarity with the product offered, especially with regard to the colors.
Article 8: Price
Prices are quoted in Euros and are valid only on the date of the sending of the order form by the consumer. They do not take account of the delivery costs, invoiced in addition, and indicated before the validation of the order. The prices take into account the T.V.A. applicable on the day of the order and any change of the applicable rate T.V.A. will be automatically reflected on the price of the products of the online shop. Payment of the full price must be made at the time of the order. At no time may the sums paid be considered as deposits or down payments. IC-POUSS reserves the right to modify its prices at any time, provided, however, that the prices listed in the catalog on the day of the order will be the only one applicable to the buyer.
Article 9: Mode of payment
To adjust its order, the consumer has, at his option, all the payment methods referred to in the order form. The consumer guarantees the company SAS IC-POUSS that it has the necessary authorizations to use the method of payment chosen by him, when validating the order form. SAS IC-POUSS reserves the right to suspend all order management and delivery in case of refusal of authorization to pay by credit card from the officially accredited bodies or in case of non-payment. In particular, SAS IC-POUSS reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully or partially paid a previous order or with whom a payment dispute is Courses. The company SAS IC-POUSS reserves the right to verify the veracity of the identity and contact details of the person placing the order. As part of this verification, the client will be asked to fax a copy of an identity document and a proof of address to SAS IC-POUSS. The order will be validated only after receipt and verification by our services of the documents sent. Methods of payment: The accepted payments are: By bank check: Check issued by a French bank payable to SAS IC-POUSS (to be attached to your order form sent by mail to the following address: SAS IC -POUSS, 24 chemin Saint Henry, BAT A, Residence "Clos Saint Henri" 84000 AVIGNON (France) The order form can be printed directly on the site or handwritten by detailing the articles. Card number is made on a secure area: PAYLINE, a specific banking system for purchases made on the Internet. For any CB payment made on the site, you are required to mention the customer's telephone number in the contact information for, Where our company wishes, to verify the identity of the customer via the security system 3D-SECURE to avoid any fraud.With this security system, the customer will receive at number d This verification code must be transcribed on the box specified in the order form, on the website, in order to validate the order. By bank transfer: Holder: SAS IC-POUSS Address: 24, chemin Saint Henry, BAT A, Rés. Bank name: 20041 01008 1984054V029 97 Bank name: LA BANQUE POSTALE Secure payment: If you choose to pay for your purchases by credit card, You will be asked to enter the following payment information (card number, validity) on our secure payment service SSL LA BANQUE POSTALE. You can at any time verify the validity of the SSL certificate used by checking the beginning of the payment page url (must start with "https: //") and double-clicking the "padlock" Displays at the bottom of your browser window. After validation of your payment, you will receive at the e-mail address mentioned in your order an electronic payment ticket at the head of our company: IC-POUSS.
Article 10: Availability of products
The order will be executed at the latest within 3 days from the day following the day on which the consumer placed his order. In the event of unavailability of the ordered product, in particular by our suppliers, the consumer will be informed as soon as possible and will be able to cancel his order. The consumer will then have the choice to request either the refund of the sums paid within 30 days at the latest of their payment, or the exchange of the product.
Article 11: Terms of delivery
The products are delivered to the address indicated by the consumer on the order form. The consumer is obliged to check the condition of the packaging of the goods on delivery and to report the damage due to the carrier on the delivery note and to IC-POUSS within one week . The consumer may, at his request, obtain an invoice sent to the billing address and not to the delivery address by making the request by email (email@example.com), or, via his customer interface , Or by telephone at: 04.90.30.01.35.
As far as shipping is concerned, we mainly work with the postal services (So Colissimo, Colissimo Suivi and Chronopost, Ice relay and Mondial Relais).
HARBOR FEES: They vary depending on the country of destination and the choice of shipment.
With ICI-REelais and Mondial Relais carrier: delivery in relay point only, relay point that you will have selected in the appropriate section of our website. Note that the average delivery time is estimated at 5 days by this method of delivery.
Chronopost: IC-POUSS also sends all over the world and especially in DOM-TOM in Chronopost Express. Simply enter the country of destination to see the shipping costs. You can view the delivery charges that apply to your order in your shopping cart before payment for your order. Chronopost Tomorrow at home: We ship in Chronopost 13, delivery to your house the next morning before 13h, in Metropolitan France (except Corsica). Please note that we do not deliver on Saturdays with Chronopost (if the parcel leaves on Friday, it will be received on Monday, or, on the first consecutive non-holiday).
So Colissimo and Colissimo Follow-up (services offered by LA POSTE) The SO Colissimo services deliver in 48H (estimated) throughout France and offers you the possibility to recover the products ordered where you want. For shipments outside Metropolitan France, shipments will be made in Colissimo followed. The estimated delivery time depends on the country of destination.
As in any shipment, there may be a delay in delivery or the product may be lost. In case of delay of delivery compared to the date we indicated in the mail of dispatch, we ask you to inform us of this delay by calling us by telephone or by sending us a mail to firstname.lastname@example.org. If the delivery delay is on a CHRONOPOST delivery, we will refund the shipping costs (subject to acceptance of refund by the Chronopost services). Concerning Colissimo, we then contact the Post Office to start an investigation. A Post inquiry may take up to 21 days from the start date of the investigation. If during this period the product is found, it will be re-routed immediately to your home (the majority of cases). If, however, the product is not found at the end of the 21-day investigation period, Swiss Post considers the package to be lost. Only then can we send you a replacement product at our expense.
If the product (s) ordered were no longer available at that time, we would refund the amount of the products affected by the carrier's loss. If the product (s) were still available, but had changed the selling price on the site, we would apply the new selling prices, either by refunding you by check of the difference or by requesting a further check concerning this price difference. We decline all responsibility for extending delivery times due to the carrier, in particular in case of product loss or strike. In case of payment by bank transfer or check, the order will be sent as soon as we receive payment from our bank account. The order will be executed no later than three days from the day following receipt of payment.
NB: only shipments in Colissimo followed (upon appreciation of IC-POUSS customer service, the 48H delay being estimated) and Chronopost may give rise to a claim in case of non-delivery.
In the event of non-distribution, when the status of the delivery indicates "delivered" by Chronopost or Colissimo, then it is up to the user to provide proof of non-distribution, otherwise no complaint can be taken into account by our service customer. Even if the customer proves this, the refund of the shipping costs is not automatic (the proof of delivery of the carrier is proof) and is at the discretion of the employees of IC-POUSS to approve or not the Return shipping costs (as a commercial gesture).
Article 12: Problems of delivery by the carrier
Any anomaly concerning delivery (damage, missing product in relation to the delivery note, damaged package, broken products ...) must be indicated on the delivery note in the form of "handwritten reserves", accompanied by the signature of the customer. The consumer must also confirm this anomaly by sending to the carrier within two (2) working days of the date of delivery a registered letter with acknowledgment of receipt setting out the said claims. The consumer must send a copy of this letter by fax or by simple mail to: SAS IC-POUSS Customer Service, 24, chemin Saint Henry, BAT A, Rés. Clos Saint Henri 84000 AVIGNON Tel: 04.90.30.01.35 - Fax: 04.90.30.01.35 SIRET: 539 807 065 00013 - VAT: FR96 539807065
Article 13: Error of delivery, non-conformity, defective product and exchange:
13-a: In case of error of delivery or damage during delivery, the consumer must formulate, with the company IC-POUSS, the same day of the delivery or at the latest the first working day following the delivery , Any claim of delivery error of the carrier. Regarding non-conformities of the products, issued by IC-POUSS, in kind or in quality compared to the indications on the order form, the customer has a period of 14 working days to make a claim. Any claims made beyond the above-mentioned deadlines will be rejected.
13-b: Formulation of this complaint with IC-POUSS can be made: - by telephone on 04.90.30.01.35 from Monday to Saturday from 10 am to 8 pm. - by logging onto our site in the "follow your order" section, where, after entering your customer number, you will be able to ask us your question through the menu "contact us" specifying well the reference of the order.
13-c: Any complaint not made in the rules defined above and in the time allowed will not be taken into account and will release IC-POUSS from any responsibility towards the consumer.
13-d: Upon receipt of the complaint, IC-POUSS will assign an exchange number of the product (s) concerned and communicate it by e-mail, fax or telephone to the consumer. The exchange of a product can only take place after the attribution to the consumer of an exchange number according to the approach presented above.
13-e: In case of incorrect delivery, defective product, non-conformity or a request for the right of withdrawal, any product to be exchanged or refunded must be returned to IC-POUSS as a whole and In its original packaging, in Colissimo Recommandé, to the following address: SAS IC-POUSS Customer Service, 24, chemin Saint Henry, BAT A, Rés. To be accepted, any return will have to be reported in advance to the Customer Service of IC Company. -POUSS. The shipping costs are the responsibility of the consumer. The product (s) must be received by IC-POUSS before any exchange or refund is made.
13-f: If an error of delivery or a loss of packages occurs due to an inaccuracy or an error in the coordinates and information provided by the buyer, then no complaint can be taken into account by the company IC-POUSS. Should the parcel be returned to our warehouses without having been distributed, our customer service will contact you to complete and / or rectify your details. The new delivery will take place that counted from the moment when the buyer will be paid the new transport costs annexed to this new delivery.
13-g: In the event of a defective product, or, for operational reasons, a manufacturer's warranty of 1 year (or more for certain products whose information is indicated on the material sheet and / or product packaging) (The manufacturer's warranty statement is indicated on the product data sheet and / or product packaging). In the event of an exchange, a change or a refund of a defective product or with a concern for operation, we must contact us by phone (04.90.30.01.35) or by email (email@example.com) To notify us of this before any product redirection. The product or products (with their original packaging in full) will have to be redirected in Colissimo recommended at the address: IC-POUSS, 24 chemin saint henry, BAT A, Residence "closed Saint Henry, 84000 AVIGNON.
Pour que la garantie Fabricant s'applique, il faut que le produit soit retourné dans son ensemble avec emballage d'origine complet et notice d'utilisation si il y en a une de fournie. En cas de non fourniture d'un produits avec l'ensemble de son emballage d'origine, aucun produit de pourra être repris, échangé ou remboursé par la société IC-POUSS.
Les frais de retours produits pour un produit défectueux, ou, ayant un dysfnonctionnement et rentrant dans le cadre de la garantie fabricant sont pris en charge par la société IC-pouss. Le remboursement de ses frais est effectué par un remboursement par chèque suite à l'envoi et à la réception de la preuve de paiement, avec le montant payé, pour l'expédition du colis retour.
Pour toute réclamation dans le cadre de la garantie légale de conformité prévue aux articles L. 211-4 et suivants du code de la consommation ou de la garantie des défauts de la chose vendue au sens des articles 1641 et suivants du code civil., merci d'adresser votre demande par courrier recommandé avec accusé de réception à :
24 Chemin Saint Henry, BAT A, résidence CLos Saint Henry
La société SAS IC-POUSS se portant en tant que garant légal et pouvant se retourner contre le distributeur ou le fabricant des produit concerné dans le cadre de la conformité légale.
As a reminder, in all cases, if a product return is requested, the defective or non-conforming product (s) must be returned with all their original packaging (and this in full with instructions for use if supplied with ), Failing which, no refund, credit or exchange may be made and taken into account by the company SAS IC-POUSS because IC-POUSS can not return (within the framework of the legal guarantee or in the framework of The manufacturer's warranty) against the distributor or manufacturer of the product (s) concerned if the product is not returned with its original full packaging.
Article 14: Right of withdrawal
The consumer has a period of 14 working days to return, at his own expense, the products which do not suit him. This period runs from the day of delivery of the consumer's order. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day. All returns must be notified in advance to the IC-POUSS Customer Service: - by phone at 04.90.30.01.35 from Monday to Saturday from 10 am to 6 pm, - by logging onto our site in the section "follow your order "Where, after entering your customer number, you will be able to get your order number. The product must be returned in Colissimo Recommended to SAS IC-POUSS Customer Service, 24 chemin Saint Henry, BAT A, Rés. Clos Saint Henri 84000 AVIGNON. The products must not have been unsealed, so that the consumer can benefit from the right of withdrawal. Only the products returned in their entirety, in their original packaging complete and intact, and in perfect condition of resale will be taken back. Any product that has been used, damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal is exercised with a discount of 3% of the total amount inclusive of tax and postage, due to bank charges caused by the transaction paid via BANK CARD. This discount does not apply in the context of a check order. In all cases, the costs of return of the parcel to our company are taken care of by the customer and can not give rise to a refund.
In the event of the exercise of the right of withdrawal, the consumer has the choice to ask either the refund of the sums paid or the exchange of the product. In the case of an exchange, the redirection will be at the expense of the consumer. If the right of withdrawal is exercised, IC-POUSS will make every effort to reimburse the consumer within 30 days. However, in view of the technical nature of the products sold, this period may be extended to 45 days, in particular when the product needs a technical verification (see products to be tested beforehand). The customer will be refunded by check except in the case of a Paypal payment, the refund is made directly on the paypal account of the customer (the transaction costs taken by Paypal for this refund are borne by the customer only).
No items sold will be returned or exchanged.
Article 15: Rights of use
The right to use the software of IC-POUSS, as well as those distributed by it, is granted to the consumer on a non-exclusive, personal and non-transferable basis, in accordance with the Intellectual Property Code. However, under Article L122-6-1 of this Code, the consumer has a right of reproduction exclusively for the making of a back-up copy, where this is necessary to preserve the use of the software. In any event, the author of the software retains a right of ownership over his work, which the consumer undertakes to respect.
Article 16: Partial non-validation
If any provision of these Terms and Conditions is held to be invalid or declared to be invalid or unenforceable by law, regulation or as a result of a final decision of a court of competent jurisdiction, And their scope.
Article 17: No waiver
The fact that one of the parties does not rely on a breach by the other party of any of the obligations referred to in these general conditions can not be interpreted in the future as a waiver of the obligation in question.
Article 18: Title
In case of difficulty in interpreting any of the titles at the top of the clauses, and any of the clauses, the titles will be declared non-existent.
Article 19: Applicable Law
These general conditions are subject to French law. This is the case for the rules of fund as for the rules of form. In case of dispute or complaint, the consumer will address in priority to the company IC-POUSS to obtain an amicable solution. In a second step and in case of recourse, the consumer can file a complaint with, via its dedicated dialog.
Article 20: Computing and Freedoms
The information that is requested from the consumer is necessary for the processing of his order and may be communicated to the contractual partners (carrier / deliveryman) of the company IC-POUSS intervening exclusively in the execution of this order. The consumer can write to IC-POUSS whose contact details are within the confidentiality charter appearing in the framework of the website, to oppose such communication, or to exercise his rights of access, rectification to In respect of the information concerning him and contained in the files of IC-POUSS, under the conditions provided for by the law of 6 January 1978.